Job Description

Account ManagerProfound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.Built on 2B+ real user prompts and growing, Profound's data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.As an Account Manager, you'll be at the center of this transformation and drive growth across your customers. You'll partner directly with customer executives and key stakeholders to understand their business goals, address pain points, and ensure Profound is delivering clear, measurable ROI. Working closely with our Engagement Management team, you'll connect platform usage and engagement to real business outcomes, and expand relationships to uncover new opportunities.What You'll DoOwn a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenueCo-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and valueDevelop a deep understanding of each customer's goals, workflows, and organization to position Profound as a must-have partnerBuild organizational maps of customer deployments to expand relationships and impactBuild and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targetsLead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsellsForecast with precision using CRM data and pipeline management best practices to ensure transparency and accountabilityCollaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoptionWho You Are3 or more years of SaaS experience in account management, renewals, or expansion salesTrack record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferredStrong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholdersExcellent negotiation and closing skills with the ability to manage complex deals and procurement processesHigh emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationshipsHighly organized and data-driven with strong pipeline discipline and attention to detailEntrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environmentHigh integrity and long-term orientation, motivated by customer success and sustainable revenue growthLocationThis is an on-site role based in our NYC, SF, London, Boston, or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.For this role, the expected base salary range is $90,000 to $140,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.#LI-DNINote: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

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