Job Description

Job Description

Job Description

InGenesis is currently seeking Temporary Help Desk Call Center Representatives to join our team. In this role, you will provide frontline customer support in a 24/7 call center environment, assisting external users by answering questions, providing information, and processing password reset requests in accordance with established policies and procedures. Representatives are scheduled to support around-the-clock operations.

The ideal candidate will deliver a positive customer experience through professional, timely, and accurate service while escalating issues that fall outside their scope of responsibility to the appropriate support team.

Work Schedule

This position supports a 24/7 operation. Schedules may include day shifts, evening shifts, overnight shifts, weekends, and holidays based on operational needs.

Job Duties

• Answer inbound calls and respond to general inquiries from external users in a professional, courteous, and timely manner.
• Assist users with password reset requests and account access issues in accordance with established security and identity verification procedures.
• Provide accurate information regarding services, resources, policies, and procedures.
• Escalate calls and requests that fall outside the scope of general support or require specialized assistance.
• Maintain confidentiality and adhere to organizational policies regarding customer information and data security.
• Support 24/7 call center operations by working scheduled shifts as assigned.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required. Associate's degree preferred.
• One (1) year of call center help desk experience required.

Knowledge, Skills and Abilities

• Ability to work assigned shifts, including evenings, weekends, holidays, and overnight hours in a 24/7 operation.
• Proficiency with basic business productivity applications such as Microsoft Office.
• Ability to follow established policies, procedures, scripts, and workflows.
• Strong customer service skills with a commitment to delivering a positive customer experience.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to accurately document customer interactions and maintain confidentiality of sensitive information.
• Ability to multitask, remain professional under pressure, and effectively manage high call volumes.
• Strong attention to detail and ability to verify customer identity prior to performing password reset activities.

Equal Employment Opportunity Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at -accommodations for more information.

To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.

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